Programmer Aanalyst

Full Stack Developer

• Optimized Tech Support Platform: Contributed the effort to transform and optimize the tech support platform with JavaScript, HTML, and CSS, which led to a 30% decrease in user-agent interactions. As a result, the department saw a significant increase in productivity due to improved operational efficiency and faster response times.
• Enhanced Customer Satisfaction: Analyzed customer feedback data and integrated insights into the tech support platform, leading to a 25% improvement in user satisfaction scores and a 15% decrease in support tickets, elevating customer service and operational performance.
• Brand Standardization Project: Collaborated on application development, aligning visual design with new corporate identity guidelines to enhance UI consistency and strengthen client relationships. Contributed to test plans, ensuring design adherence and functionality across platforms for a cohesive brand experience.
• Award Recognition: Received the "Team Excellence Award" for demonstrating outstanding collaboration and commitment to quality, significantly contributing to the project's success and client satisfaction.

Full Stack Developer Intern

• API Development and Optimization: Developed and maintained microservices using Spring Boot, which optimized data flow and storage mechanisms in adherence to the software development life cycle. This work enhanced system performance and reliability, supporting increased backend processing speed.
• Full-Stack Project Execution: Contributed to a project integrating React and Spring Boot to improve user experiences and data management. Implemented best practices in software development that reduced load times and provided a more responsive user interface.
• Award Recognition: Achieved the First position in internship training through dedication, hard work, and consistent performance, showcasing strong problem-solving abilities and a drive for excellence.